My brother-in-law stopped by his ATM this week and could not get money out of it. Luckily, the bank was open so he walked right into the lobby to see what the problem was with his account.
The branch manager practically came running at him.
“Our ATM is simply malfunctioning. Don’t worry, we have your money here and in fact, we are still lending money. How can I help you?”
If you still have money to lend, how are you making sure your customers know? Rest assured, they are not making that assumption.